Legal
Refund Policy
We aim to provide a fair and transparent refund process while maintaining the quality and consistency of our services.
Published:
Mar 4, 2026
Eligibility for Refunds
Refunds may be issued if a session is canceled by us or if you cancel your booking within the allowed cancellation period. This ensures that both users and instructors are treated fairly.
Non-Refundable Cases
Refunds are not provided for missed sessions, late cancellations, or changes of mind after the session has started. These policies help us manage scheduling and maintain availability for other participants.
Processing Time
Approved refunds are processed within 5–10 business days. The exact time may vary depending on your payment provider or bank.
Rescheduling
Where possible, we encourage rescheduling instead of requesting a refund. This allows you to continue your practice without losing your booking.
Contact
For refund-related inquiries, please contact:
support@solune.com